Archive for January 2010
My Future Lies in Elearning
Posted on: January 28, 2010
A few months from now, I’ll be 26, a quarter of a century old. I don’t really care about the number that much or the wrinkles and age spots that come with the stupid biological time bomb. Come to think of it, I don’t really care about anything except for one thing probably – wasted time. Yes, I think I have wasted a whole 26 years of my existence doing nothing but sleepwalking through life.
But things weren’t like this a few years ago. I used to have a goal – to finish my graduate studies and live as an academic for the rest of my life. Somehow, I lost my mojo to continue it and well, there is also the need to work for money so I decided that my master’s degree should take a back seat. During my hiatus from graduate studies, I wondered aimlessly through the corporate clouds but the desire to go back to school has always been there.
Right now, I’m still in that same limbo state. Grey area is what they call it. I guess that only chance I have to go back to school again is if I could enroll in some elearning program related to my discipline. I’m planning to contact my University and inquire about their online courses since it would mean more work and requirement processing if I transfer to a different institution. I just hope I can make it before the registration period ends. So yeah. Technically, my future lies in my University’s elearning program. If they won’t accept me, I would not know how else I could finish my program.
If only I have the luxury of time and money, I would not have to settle for something with less interaction. I would want to relive the daily drives going to school, sitting inside the classroom, physically being present in a real moment with people in my class and not just a computer equipped with a face-to-face interaction elearning system.
The BPO industry is one of the most profitable business ventures in the Philippines. While the rest of the world is experiencing the pinch of the recession, Philippine call centers continue to flourish. In fact, in a recent business survey, the call center industry in the country has shown a 22% to 30% increase in terms of growth and expansion rate.
Philippine call centers have learned to capitalize on flexibility to keep the industry alive. By implementing higher standards on service quality and marketing strategies to acquire new clients and keep existing clients, call centers have been getting by the economic downturn unscathed. The growth is coming from the flux of new client referrals and existing clients.
The industry also remains a good standing in the global business arena because of its strong professional workforce. Known in Asia as the one of the leading nations in terms of English proficiency, Filipinos are fit for the telemarketing profession. It is also a lot easier for Filipinos to adopt an American accent compared to other call center workforce in Asia. Aside from skills, Filipino agents also have commendable work ethics that clients appreciate.
Working with Philippine call centers gives investing companies the edge of global quality and this is irreplaceable. There is no substitute for excellent customer service so it is not a surprise that many companies in the US, Australia, and other parts of Europe outsource their telemarketing business functions from the Philippines. They get global quality for a competitive price, something that all businesses need at this time of the economic downturn.
Business experts are saying that the future is bright for the Philippine call center industry. Through the help of the government and private business sectors, the industry is expected to generate more revenues and bring more sophisticated call center solutions to companies around the world.
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